Jira Service Management

{"xsrfToken":"c4d8598868652265a2cd55fde9c51b57e6d16344_lout","branding":{"id":"4","key":"support","name":"Quiz Coach Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#080c14","headerLinkHoverBGColor":"#080c14","headerBadgeColor":"#080c14"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9f76b8c3-3946-4500-9c0e-16353f2c9032/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjI3NjdhMS0wNjE2LTRlZTMtYmU1YS00NzQ2MGY3YWNlMDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlmNzZiOGMzLTM5NDYtNDUwMC05YzBlLTE2MzUzZjJjOTAzMiI6WyJyZWFkIl19LCJleHAiOjE3MzYzMDg4MjksIm5iZiI6MTczNjMwODIyOX0.lZzXrfUBjMFPR-mTVro0tBldex6hqS2GspG8k8oFp-0&client=c62767a1-0616-4ee3-be5a-47460f7ace03&mode=fit","logoId":"9f76b8c3-3946-4500-9c0e-16353f2c9032","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le centre de support de Quiz Coach","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#001834","helpCenterTitleColor":"#f4f4f4","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"support","projectId":10029,"serviceDeskId":4,"name":"Quiz Coach Support","description":"Bienvenue ! Quiz Coach Support est là pour vous aider à utiliser nos produits et résoudre vos incidents.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"34","name":"Obtenir de l'aide informatique","descriptionHtml":"","callToAction":"Obtenir de l'aide informatique","introHtml":"Obtenez de l'assistance pour des problèmes ou des questions informatiques d'ordre général.","icon":10541,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[9],"key":""},{"id":"45","name":"Remonter un problème système","descriptionHtml":"","callToAction":"Remonter un problème système","introHtml":"Faites-nous part de tout problème, et nous nous efforcerons de le résoudre rapidement.","icon":10521,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[9],"key":""},{"id":"37","name":"Configurer un VPN au bureau","descriptionHtml":"","callToAction":"Configurer un VPN au bureau","introHtml":"Vous voulez accéder à vos éléments de travail depuis l'extérieur ? Faites-le nous savoir.","icon":10526,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"49","name":"Créer une revue post-incident","descriptionHtml":"","callToAction":"Créer une revue post-incident","introHtml":"Documentez et partagez les enseignements tirés d'un incident afin qu'il ne se reproduise plus.","icon":10523,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"43","name":"Demande reçu par e-mail","descriptionHtml":"","callToAction":"Demande reçu par e-mail","introHtml":"Demande reçue via support@quiz-coach.com","icon":10527,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"56","name":"Demande reçu par téléphone","descriptionHtml":"","callToAction":"Demande reçu par téléphone","introHtml":"Demande reçue via MonStandardFacile","icon":10531,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"42","name":"Demander du nouveau matériel","descriptionHtml":"","callToAction":"Demander du nouveau matériel","introHtml":"Par exemple, une nouvelle souris ou un écran.","icon":10550,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"38","name":"Demander l'accès administrateur","descriptionHtml":"","callToAction":"Demander l'accès administrateur","introHtml":"Par exemple, si vous devez administrer JIRA.","icon":10513,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"39","name":"Demander un nouveau compte","descriptionHtml":"","callToAction":"Demander un nouveau compte","introHtml":"Demander un nouveau compte pour un système.","icon":10517,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"41","name":"Demander un nouveau logiciel","descriptionHtml":"","callToAction":"Demander un nouveau logiciel","introHtml":"Si vous avez besoin d'une licence pour un logiciel, faites-en la demande ici.","icon":10547,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"47","name":"Demander une modification","descriptionHtml":"","callToAction":"Demander une modification","introHtml":"Par exemple, mettre à jour le serveur (VPN) ou une application (Jira).","icon":10528,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"48","name":"Enquêter sur un problème","descriptionHtml":"","callToAction":"Enquêter sur un problème","introHtml":"Créez un problème pour trouver la cause d'un ou de plusieurs incidents.","icon":10520,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"40","name":"Intégrer de nouveaux employés","descriptionHtml":"","callToAction":"Intégrer de nouveaux employés","introHtml":"Demander un accès pour les nouveaux employés.","icon":10516,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"44","name":"Nouvel appareil mobile","descriptionHtml":"","callToAction":"Nouvel appareil mobile","introHtml":"Besoin d'un téléphone portable ou d'un changement ? Faites-le-nous savoir.","icon":10534,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"36","name":"Obtenir un compte wifi d'invité","descriptionHtml":"","callToAction":"Obtenir un compte wifi d'invité","introHtml":"Faire une demande d'accès temporaire à la wifi pour des invités.","icon":10519,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"35","name":"Réparer un problème avec un compte","descriptionHtml":"","callToAction":"Réparer un problème avec un compte","introHtml":"Vous avez de la difficulté à accéder à certains sites Web ou systèmes ? Nous allons vous aider.","icon":10518,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"46","name":"Signaler un matériel endommagé","descriptionHtml":"","callToAction":"Signaler un matériel endommagé","introHtml":"Signalez tout matériel potentiellement défectueux ou endommagé, par exemple un écran d'ordinateur cassé ou un serveur endommagé.","icon":10512,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":9,"name":"Demandes fréquentes"}],"orderMapping":{"9":[34,45]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"684189b3-8fdb-3aa2-807a-9e2786af317f","appLinkName":"System Confluence","appLinkUrl":"https://quiz-coach.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Quiz Coach Support","spaceUrl":"https://quiz-coach.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":4,"kbLinkDomainURLs":["https://quiz-coach.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjI3NjdhMS0wNjE2LTRlZTMtYmU1YS00NzQ2MGY3YWNlMDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzYzMDk0MjksIm5iZiI6MTczNjMwODIyOX0.nixINhPssuJD4pgSj8QaYvyVFFr-esRYlqb_Vf4X_fo","targetCollection":"upload-project-10029","endpointUrl":"https://api.media.atlassian.com","clientId":"c62767a1-0616-4ee3-be5a-47460f7ace03","tokenDurationInMins":20}},"reqCreate":{"id":34,"projectId":10029,"form":{"name":"Obtenir de l'aide informatique","descriptionHtml":"","callToAction":"Obtenir de l'aide informatique","intro":"Obtenez de l'assistance pour des problèmes ou des questions informatiques d'ordre général.","instructions":"","icon":10541,"iconUrl":"https://quiz-coach.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Pièce jointe","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/34","calendarParams":{"firstDay":0,"date":"2025-01-08T04:50:29+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"684189b3-8fdb-3aa2-807a-9e2786af317f","appLinkName":"System Confluence","appLinkUrl":"https://quiz-coach.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Quiz Coach Support","spaceUrl":"https://quiz-coach.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":4,"kbLinkDomainURLs":["https://quiz-coach.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjI3NjdhMS0wNjE2LTRlZTMtYmU1YS00NzQ2MGY3YWNlMDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzYzMDk0MjksIm5iZiI6MTczNjMwODIyOX0.nixINhPssuJD4pgSj8QaYvyVFFr-esRYlqb_Vf4X_fo","targetCollection":"upload-project-10029","endpointUrl":"https://api.media.atlassian.com","clientId":"c62767a1-0616-4ee3-be5a-47460f7ace03","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2024-12-15T12:41:30.293587420Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[56,34,45],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Formulaire centre d'aide","submit":{"lock":false,"pdf":false},"templateFormUuid":"dfeb688c-f77a-4757-b4c3-692ebfee04d3"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"9d27f65e-7420-4afe-99dd-7e8cae48a22d"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"ts","label":"Nom de l'établissement de santé","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"dfeb688c-f77a-4757-b4c3-692ebfee04d3"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2024-12-15T12:41:30.293587420Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[56,34,45],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Formulaire centre d'aide","submit":{"lock":false,"pdf":false},"templateFormUuid":"dfeb688c-f77a-4757-b4c3-692ebfee04d3"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"9d27f65e-7420-4afe-99dd-7e8cae48a22d"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"ts","label":"Nom de l'établissement de santé","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"dfeb688c-f77a-4757-b4c3-692ebfee04d3"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/4?xdm_e=https%3A%2F%2Fquiz-coach.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjMWI3NTBmZGFmYWMyNzcwYzdlODNlN2ZiMGEzMGIwYWNiNDdkNzRhZjZmYmY3YjVlMjQyNzY2MWZlNGEzMTBhIiwiaXNzIjoiYmE5MTg2YjMtZThiMC0zNjYwLTlmYTItZjVlNzBjYTI2MGI0IiwiY29udGV4dCI6e30sImV4cCI6MTczNjMwOTEyOSwiaWF0IjoxNzM2MzA4MjI5fQ.UAv_FTRCk3h1yiE4XUfrnS9IEaK39-ANfG6bkqc2Jcs\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImJhOTE4NmIzLWU4YjAtMzY2MC05ZmEyLWY1ZTcwY2EyNjBiNCIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvcXVpei1jb2FjaC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9xdWl6LWNvYWNoLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUFBPUlQiLCJpZCI6IjEwMDI5In19fSwiZXhwIjoxNzM2MzA5MTI5LCJpYXQiOjE3MzYzMDgyMjl9.tZlW26xYD9j0sQbPrMSAp0W6uGpvz7TG2EExQb1DmHY\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://quiz-coach.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://quiz-coach.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10029\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10029\\\",\\\"servicedesk.serviceDeskId\\\":\\\"4\\\",\\\"servicedesk.requestTypeId\\\":\\\"34\\\"}\",\n \"timeZone\":\"Africa/Casablanca\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://quiz-coach.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}